The terms of use of the above website are written in the masculine gender, but what is stated therein applies to both women and men.

Using the website
1. Owl T.L.V. Ltd. (hereinafter: "Owl" or "the Company") welcomes you for using its website (https://www.owltlv.com) and/or its services.
2. The use of the website, including the content presented therein in writing, images, sound, video, and any means that currently exist and/or will exist in the future that allows reading or viewing of content (products, nutritional values, etc.), is subject to the terms of use. Please read the terms of use carefully and thoroughly, as each time you start using the website, you declare that you have read, understood, and approved the terms of use and that you and/or anyone on your behalf will not have any claim and/or demand and/or claim against the company and/or anyone on its behalf and/or its employees and/or those who come under its authority and after it, in all matters related to these terms of use.
3. If you do not agree to the terms of use of the website, in whole or in part, you may not use this website for any purpose.
4. The Company reserves the right to change, at its sole discretion and without your consent, the terms of use of the Site. Each time you access the Site, you must read the terms of use in their most recent version. For any questions regarding the use of the Site, you can contact the Company at the email address info@owltlv.com and the Company will do everything in its power to handle your inquiry as soon as possible.
5. The Company may close the Site and/or change from time to time the availability of the Services, its appearance and the content displayed therein, and may also block or restrict access to the Site in accordance with its sole discretion and without notifying you in advance. You will not have any claim and/or demand and/or claim in connection with this.
6. The use of the site, its contents, and its services are provided as is (AS IS), and you and/or anyone on your behalf will not have any claim and/or demand and/or claim against the company and/or anyone on its behalf and/or its employees and/or those who come under its authority and after it, in all matters relating to these Terms of Use.
7. The use of the content displayed on the site, including but not limited to the purchase of confectionery products, alcohol, etc., will be done at your sole and complete risk.
8. The site may contain links and/or references to other sites, and the Company does not warrant that all links on the site will be correct. It is hereby clarified that the mere presence of a particular link on the site does not indicate that the content of the linked site is reliable, and the Company will not bear any responsibility in this regard.

Purchase and ordering process
9. Purchases on the site are permitted only to persons 18 years of age or older, who have a residential address in Israel, an active e-mail address, and a valid credit card from one of the credit companies operating in Israel or express authorization to use the aforementioned card.
10. The purchase and use of the site are intended solely for the purpose of purchasing products and/or obtaining information. The site may not be used for any other purpose.
11. Purchasing products through the website will be carried out according to the following steps:
A. Selecting the desired product and adding it to the shopping cart.
B. Choosing a preferred delivery date.
C. Fill in the order details, shipping address, name of the recipient of the shipment and a current phone number.
D. Entering payment method details (credit card or other method as published on the site).
E. Receiving an order confirmation to the user's email inbox.
12. The order is subject to the following:
A. That the requested product is in stock.
B. That the shipping address is within the company's distribution areas.
C. That the credit company has approved the transaction.
D. Orders will be placed until stocks last or until a date determined by the company.

Services, prices and shipping policies
13. The prices displayed on the site include VAT, unless expressly stated otherwise.
14. The company reserves the right to update the range of products, prices and shipping fees from time to time without the need to provide prior notice.
15. Shipping fees will appear in the shopping cart and will be added to the final price of the order.
16. In the case of self-collection from the company - no shipping fees will be charged.
17. In the event that the courier is unable to contact the customer after three attempts, the order will be canceled, the products will be returned to the company's warehouse, and the customer will be charged the shipping fees.

Product supply
18. The company undertakes to deliver the products to the address provided when placing the order, in accordance with the delivery dates detailed on the website.
19. Delivery times are calculated on business days only.
20. If the customer requested that the shipment be left outside the door, the company will not be responsible for any damages and/or loss.
21. In the event that a shipment is returned to the company due to incorrect details provided by the user, the customer will be charged a handling fee and return shipping fees.

Transaction cancellation and product return

Food and beverage products
22. Cancellation of an order will be possible up to 3 hours from the date of completion of the order, provided that the shipment has not yet been delivered to the customer.
23. For the avoidance of doubt, a transaction cannot be canceled after the product has been delivered to the customer.
24. After the order is confirmed, the customer will not be given a refund, except subject to the exceptions set forth in the Consumer Protection Law, 5741-1981.
25. A customer who refuses, for any reason, to receive the services he ordered will not be entitled to a refund, except subject to the exceptions set forth in the Consumer Protection Law, 5741-1981.

Other products that are not considered consumables
26. Subject to the provisions of the Consumer Protection Law, 5741-1981, a transaction may be canceled up to 14 days from the date of receipt of the product, provided that it has not been used and is returned in its original and complete packaging.
27. The product must be returned with an invoice/receipt that clearly states the amount and date of purchase.

Defective products
28. In the event that a defective product is received, the recipient of the product must report it within 48 hours of receiving the product and present it to the company and/or someone on its behalf.
29. Subject to the provisions of the Consumer Protection Law, 5741-1981, the company will review the customer's complaint and will be entitled, at its discretion, to compensate the customer or, alternatively, replace the defective product.

Cancellation fees
30. In accordance with the provisions of the Consumer Protection Law, 5741-1981, when canceling a transaction, 5% will be deducted from the amount of the charge or, alternatively, an amount of 100 NIS will be charged, whichever is lower.
31. The responsibility for returning a product applies solely to the customer, including bearing the costs involved.
32. Where the customer chooses to cancel their order after the product has been transferred to the shipping company, the customer will be charged the full shipping fee.

Website registration and privacy

33. When registering on the site, the user will be required to provide personal information such as: full name, address, telephone number, e-mail address and payment information.
34. The user declares that all details provided are true and accurate. Providing false details constitutes a criminal offense.
35. The Company employs advanced security measures to protect customer privacy, but cannot guarantee complete protection against intrusions or disruptions.
36. User information will be stored in the company's databases for the purpose of completing the transaction, providing services, and responding to customers only.
37. The user may contact the company with a request to remove his details from the databases, in accordance with the Privacy Protection Law, 5741-1981.

Direct mailing of marketing content
38. When registering for the site, the user may approve receipt of direct mailings including offers, benefits, updates and advertisements from the company, through various means such as: e-mail, SMS messages, WhatsApp messages, recorded calls or any other digital means.
39. Marking the consent to receive direct mailing constitutes express consent to receive marketing messages in accordance with the provisions of the Communications Law (Telecommunications and Broadcasting), 5742–1982.
40. The user may revoke his consent at any time by clicking on the removal link attached to the messages or by contacting the address: info@owltlv.com.
41. The company undertakes to stop sending direct mailings within 3 business days from the date of receipt of the removal request.
42. Revocation of permission to receive direct mailings will not affect existing orders or services and will not result in the deletion of user information from the company's systems for the purpose of documenting transactions.

Company Liability and Limitation of Liability
43. The company makes every effort to provide high quality products and the best service.
44. If a defective product is received – the company's liability is limited to replacing the product or crediting the amount actually paid.
45. Liability for a defect resulting from the manufacture of the product will apply only to the manufacturer.
46. ​​The company is not responsible for damages caused by unreasonable or negligent use of the product.
47. The Company is not responsible for damages caused by technical malfunctions, viruses, or illegal activity by users on the site.
48. The Company's liability is limited to the amount actually paid for the relevant product.

Intellectual property and usage rights
49. All intellectual property rights on the Site, including trademarks, copyrights and trade secrets (registered and unregistered) – including but not limited to texts, images, sound, video, recipes, comments, software, site design, site code, as well as any other material contained on the Site – belong solely to the Company and some of them are even protected by the copyright laws of the State of Israel.
50. You may not copy, reproduce, distribute, display, broadcast, publicly perform, create derivative works, translate or frame any part of the above to a third party without the written consent of the Company.
51. Use of the website content is permitted solely for personal, non-commercial purposes.
52. Uploading content that infringes copyrights or harms third parties is strictly prohibited.
53. By using the Site, you agree and authorize the Company to use the information that you provide or make available to it or that it may collect in connection with your use of the Site.
54. This website may use a tracking script (tracking pixel), cookies and internal statistics interfaces to maintain anonymous statistical records of users and analyze user movements, browsing habits on the website and analyze clicks and time spent on the website. Your use of the website indicates your consent to the installation of the files on your computer and to the use of the information as stated above. Some of the files will expire when you close the browser and some will be saved on your computer's hard drive.
55. By subscribing to the mailing list, you give the company your consent to record and use your details, and you also request to join the company's database of writers for the purpose of receiving mailings to your email address and mobile phone - mailings that will be sent from time to time by the company. Removal from the mailing list can be done automatically using the removal link attached to each publication.
56. In the event that you violate the terms of use of the site, the company may disclose your name and the details known to it about you in any legal proceedings, even if a judicial order is not issued to this effect. You undertake to indemnify the company, its employees and anyone on its behalf for any claim, claim, damage, loss, loss of profit, payment or expense that it may incur due to your violation of the terms of use of the site.
57. These Terms and Conditions shall be governed solely by the laws of the State of Israel. The exclusive and exclusive jurisdiction for any matter relating to these Terms and Conditions and the use of the Site, including in connection with the content and services offered on the Site, shall be in the competent courts in Tel Aviv.
58. A user who makes illegal or inappropriate use of the site undertakes to indemnify the Company for any damage, loss or expense (including legal costs) incurred as a result of his actions.
59. The images on the website are for illustrative purposes only and may differ from the actual product.
60. The company reserves the right to change the terms of the regulations at any time.

customer service
Phone: 03-3734009
WhatsApp: 050-5694482
Address: 82 Menachem Begin Road, Tel Aviv
Email: info@owltlv.com
Operating hours:
Sun-Thu: 09:00–15:00
Fridays and holiday eves: 08:30–12:00